This practical and interactive course equips participants to recognise early signs of agitation and respond with confidence using evidence-informed de-escalation strategies grounded in Psychological First Aid (PFA). Through real-world scenarios and guided practice, learners develop the ability to calm tense or potentially volatile situations by applying effective communication, empathy, and supportive approaches that reduce distress and escalated behaviour. The training focuses on promoting safety, dignity, and mutual understanding, while preserving the mana of everyone involved. 

This course is suitable for people in roles where they may encounter challenging behaviours. This course strengthens capability to support others in a way that is respectful, compassionate, and empowering.

Learning outcomes

Course participants will be able to:

1. Explain the phases in the escalation cycle and the factors affecting a person's reactions.

2. Describe different de-escalation techniques and their benefits.

3. Demonstrate increased confidence in the use of de-escalation techniques. 

Book a first aid course

Starting with Mental Health

Manukau Training Room - NZ Red Cross